Support
By their very nature, most document capture and document management
installations should be classed as 'Mission Critical'; Scansation
Ltd provide both software and hardware support on these systems.
Scansation Ltd can act as a single point of contact for the
support of document capture and document management systems, quickly
identifying a hardware fault and dispatching a qualified engineer or
providing efficient telephone and e-mail support for quick problem
resolution.
The backing and assistance of our partners is
critical to our successful support offering; they allow us to
provide the very best support and coverage to our customers, with
the highest level of quality and resolution times.
ImageCare
ImageCare provides an efficient and
affordable range of maintenance services for all specialist document
capture and management related hardware.
Advance Unit Replacement
Return to Base
4 Hour Response and 4 Hour Fix
8 Hour Response and 8 Hour Fix
Warranty and maintenance response time is the targeted response time for an engineer to attend
site, with the fix time being the targeted time to implement the fix from arrival on-site.
Targeted response and fix times are for mainland UK only, Monday to Friday, 9:00am to 5:00pm -
excluding public and bank holidays. This excludes Ireland, offshore and remote areas such as
Cornwall and the Highlands of Scotland. Consumables are not covered under warranty or contract;
it is strongly recommended that each site location carries the appropriate stock for their scanners.
ITESOFT.Share
We provide professional services and support on behalf of ITESOFT
for the FreeMind.Share document management system. Updates:
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