Scansation Ltd - Support


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Support
By their very nature, most document capture and document management installations should be classed as 'Mission Critical'; Scansation Ltd provide both software and hardware support on these systems.

Scansation Ltd can act as a single point of contact for the support of document capture and document management systems, quickly identifying a hardware fault and dispatching a qualified engineer or providing efficient telephone and e-mail support for quick problem resolution.

The backing and assistance of our partners is critical to our successful support offering; they allow us to provide the very best support and coverage to our customers, with the highest level of quality and resolution times.

ImageCare
ImageCare provides an efficient and affordable range of maintenance services for all specialist document capture and management related hardware.

Advance Unit Replacement

Return to Base

4 Hour Response and 4 Hour Fix

8 Hour Response and 8 Hour Fix

Warranty and maintenance response time is the targeted response time for an engineer to attend site, with the fix time being the targeted time to implement the fix from arrival on-site. Targeted response and fix times are for mainland UK only, Monday to Friday, 9:00am to 5:00pm - excluding public and bank holidays. This excludes Ireland, offshore and remote areas such as Cornwall and the Highlands of Scotland. Consumables are not covered under warranty or contract; it is strongly recommended that each site location carries the appropriate stock for their scanners.

ITESOFT.Share
We provide professional services and support on behalf of ITESOFT for the FreeMind.Share document management system. Updates:

FreeMind.Share Version 2.40.x

Red Carpet Version 2.32.x

Red Carpet Version 2.31.x

Red Carpet Version 2.30.x

Recent highlights:

Kodak launch Kodak Capture Pro compatibility with Kodak Scanners and popular non-Kodak scanners.

Kofax launch Kofax Express Software, an all-in-one, easy-to-use, production batch scanning application.

Scansation Ltd.
Watercress Cottage,
62 The Butts,
Alton,
Hampshire.
GU34 1RD.
+44 (0)845 643 2290
info@scansation.com

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